Refund & Digital Delivery Policy
One-time payment. Credits never expire. 50 checks for $1.99 · 250 for $4.99 · 1,500 + lifetime API access for $14.99.
Last updated: 2026-10-25
Digital credits and delivery
50 checks for $1.99 · 250 for $4.99 · 1,500 + lifetime API access for $14.99. One-time payment. Credits never expire. Each successful API check uses one paid credit. Daily free checks are web-only.
General refund approach
We assess requests using the actual purchase, payment, available credit balance and delivered check history. Successfully provided and consumed digital checks are generally not voluntarily refundable solely because the buyer changes their mind. Unused credits do not automatically entitle a buyer to a prorated refund, but unused-purchase requests may be reviewed. Mandatory consumer rights always apply.
Failed checks, missing credits and billing errors
If a check fails before a result is delivered, the associated spent check is eligible for automatic restoration. If restoration or delivery remains unresolved, contact support@isthisimageai.org so we can investigate and provide a reasonable remedy. Duplicate charges, incorrect amounts, credits not delivered after confirmed payment and other genuine billing errors are also reviewed. A result that materially fails to load or display should be reported with the request reference.
Developer API
Buy Developer once for lifetime API access. Refill with any pack. Any confirmed Developer refund removes API access from that purchase.
Refunds and purchased credits
If a monetary refund is approved, the corresponding unused credits or other applicable benefits may be adjusted or reversed to avoid duplicate delivery. Credits already spent on correctly completed checks are generally not voluntarily refunded. We do not promise unlimited free reruns after a successful check; report genuine errors for individual review.
How to request a review
Email support@isthisimageai.org with the account email, order or payment reference, and a concise description. Include a detection request reference if relevant. Do not email card numbers, passwords or private photos; only share additional evidence if specifically needed and safe to do so. We will review the available purchase and delivery records.
Refund processing and rights
Approved monetary refunds normally return through the original payment method or an appropriate payment-provider process. Timing depends on the payment provider and financial institution. This policy does not limit statutory refund or cancellation rights, and it may be updated with a new effective date.